Privacy Policy (Updated: January 3rd 2021):

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your sensitive information.

By visiting icubedev.com (the ‘Website’) you accept and consent to the practices described in this Privacy Policy including the processing of your personal data under this lawful basis.

More formally, we are iCube Development (Calgary) Ltd., a company registered in Calgary, Alberta, Canada. Our Business Number is 82344 3809 and our registered office is at #200 10655 Southport Road SW Calgary, Alberta, Canada T2W 4Y1.

For the purposes of this privacy policy, Matthew Kinderwater is the Data Controller.

If you have any concerns about the way we use your information or any questions about this Privacy Policy, please let us know. We can be contacted via email at info@icubedev.com or you can write to us at the address above.

How We Use Your Information:

• Provide you updates in regards to your work order(s); and
• Allow you to communicate with technicians; and
• Provide network uptime alerts; and
• Send you information and updates about iCube Development (Calgary) Ltd., relevant to the services you currently utilize or have utilized in the past.

We compile statistics about user trends on our Website, which are used by third party organisations to understand how users interact with businesses, brands and one another online and to advise about these things. These statistics are drawn from a dataset which does not contain any information from which you can be identified.

What We Collect:

Information you give us – this is information about you that you give us by filling in forms on our Website, one of our partner websites or by corresponding with us by phone, email or otherwise. We only request from you the minimum data required for you to use our service.

Information We Collect:

• Technical information – including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
• Information about your visit – this includes the full Uniform Resource Locators (URL), clickstream to, through and from our Website (including date and time), pages you have visited, page response times, download errors, length of visits to certain page and page interaction information (such as scrolling, clicks, and mouse-overs).
• Information we receive from other sources – This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this Website. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

The information and content held on our Website is deployed geographically to maximise user experience. All information that could identify individuals within Canada is only processed within Canada. We will never share your user information with third parties for promotional purposes.

We take the security of your personal data very seriously. Our approach to information security is constantly evolving and continually reviewed. We have adopted industry best practices from both technological and business process perspectives in order to make the security of your data a key part of the way we do business.

Use Of Third Parties:

iCube Development (Calgary) Ltd. is not a reseller or any digital communication service. We do not utilize cloud or hosted third party service providers for the following services:

• E-mail Communication
• Website and Domain Name Servers
• Databases
• Billing and CRM
• Credit Card Processing
• Internet
• Phone / Telephone Systems
• Remote Computer Control
• Network Uptime Monitoring

We may contact you via email with updates about the services that we offer or any changes that we have made to our Website. You can opt in or out at any time by clicking the ‘Unsubscribe’ link in our emails or by managing your communication preferences within your service portal (https://service.icubedev.com).

Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates (including, but not limited to, websites on which our service may be advertised). If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that we are not responsible or liable for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.

Access to Information:

You have the right to find out about what information we hold about you. You can exercise that right by contacting us and we will send you any request for information in a suitable electronic form within 20 working days. To make a request for information please contact support@icubedev.com.

If your personal data is incorrect then you have the right to rectify this information and ensure that it is accurate and up to date. If your data is incorrect then please contact us at the email address above and a member of the team will rectify this on your behalf.

You have the right ‘to be forgotten’ and to have your personal identifiable information permanently deleted from our systems. Again, if you would like to exercise this right then please contact us. There will be no charge made for reasonable electronic access to your information, your right to rectification or for your right to be forgotten from our systems.

Data Retention:

At iCube Development (Calgary) Ltd., we have procedures in place to regularly review every 12 months what personal data we hold. If you have not interacted with us or accessed our services during this or the subsequent period then we will delete your personal data from our systems but will send you an email first informing you of our intention to do so. Of course, you have the right to forgotten at any point and can find out more about this in the ‘Access to Information’ section above.

Any changes we may make to our Privacy Policy in the future will be posted on this page and you will be notified of any changes made.

Cookie Policy:

The use of cookies on our website may limit the functionality of both the Website and our services. Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site. By continuing to browse the Website, you agree and consent to our use of cookies. A cookie is a small file of letters and numbers that we store on your browser or the storage device of your computer. Cookies contain information that is transferred to your computer’s storage device. As part of our overall approach to privacy and transparency, this section describes what cookies are in the context of our web and mobile interfaces, and what their use means to you. At the end, we’ve included some links to help you research cookies and their impact, and how you can use your web browser to control the way it manages cookies.

We use the following types of cookies:

• Strictly necessary cookies – these are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of e-payment system.
• Analytical/performance cookies – these allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies – these are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies – these cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose but these cookies will contain no information capable of identifying you personally to us.

We use Google Analytics to understand general trends about our content and traffic sources; for example, where users come from, which pages are most popular, which sites provide most traffic, how our marketing efforts impact the amount of visits we receive.